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Konaseema Specials · Customer Care

Return & Refund Policy

Updated 24 October 2026

If something is wrong with your order, please contact Konaseema Specials so we can review it with you.

Report an order issue

Send your order reference and a description of the issue to our WhatsApp number or email. For damaged, incorrect or missing items, photos of the parcel, packaging and affected products can help us understand what happened. Please avoid sending banking passwords or OTPs.

Review before any return

Food products and specially sourced items need individual handling. Please contact us before returning any item. We will discuss the circumstances, product condition and available resolution with you directly. This website does not promise automatic returns, a fixed refund period or a universal refund amount.

Cancellation requests

If you need to cancel or change an order, contact us as soon as possible. We will confirm whether sourcing, preparation or dispatch has started and discuss the options available for your order before any resolution is agreed.

Payment and resolution

Payment checks and any agreed replacement or refund are coordinated personally through WhatsApp. Keep your order and payment references. Any rights that apply under consumer law remain unaffected.